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Senior Systems Administrator

This role involves performing highly complex tasks that require the development of new concepts and processes, as well as analyzing root causes and resolving issues independently. In addition to carrying out all responsibilities associated with lower-level technicians or specialists, the individual also provides support and technical assistance to junior staff members in their activities. The position requires the ability to work independently, actively contribute as part of integrated teams, and, when needed, lead tasks, projects, or teams. Guidance is typically sought only from expert-level technicians, specialists, or managers when addressing new or uncertain situations. The individual is also responsible for providing guidance and direction to lower-level technicians and specialists.

 

Minimum/General Experience: Education may be substituted for professional experience as follows: candidates with a High School Diploma or GED must possess 10 years of relevant experience; an Associate’s Degree requires 8 years of relevant experience; a Bachelor’s Degree requires 6 years; a Master’s Degree requires 4 years; and a PhD requires 2 years of relevant experience. Equivalent combinations of education and experience may also be considered.

 

Duties and Responsibilities:

  • Provide Tier 2 support for system incidents and changes that cannot be resolved at the service desk level.

  • Administer and maintain ServiceNow, including workflow automation, incident/problem management, service catalog, and change management.

  • Troubleshoot and resolve hardware, software, and network issues, ensuring minimal downtime.

  • Collaborate with IT teams to enhance ServiceNow capabilities and improve system performance.

  • Implement ServiceNow best practices to streamline ticketing processes and ensure accurate documentation.

  • Assist with system updates, patches, and maintenance while ensuring compliance with IT security policies.

  • Provide user training and support on ServiceNow functionalities.

  • Participate in system deployments, migrations, and configurations as needed.

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Qualifications:

  • Experience in system administration and Tier 2 technical support in an enterprise environment.

  • Strong understanding of Windows/Linux operating systems and troubleshooting methodologies.

  • Hands-on experience with ServiceNow administration, configuration, and ITSM processes.

  • Familiarity with ServiceNow workflows, scripting (JavaScript preferred), and integrations.

  • Knowledge of IT service management frameworks (ITIL certification is a plus).

  • Strong problem-solving skills and ability to manage incidents efficiently.

  • Experience in Windows and/or Unix/Linux server administration in either or both physical and virtualized environments

  • Demonstrated experience with scripting (VB, PERL, shell, etc), customer service and support and a working knowledge of IT security concepts and best practices

  • Familiarity with Windows Active Directory and Group Policy Objects, working knowledge of concepts such as TCP/IP, DNS, LDAP, firewalls, Local and Wide Area Networks, experience with Storage Area Networks and Network Attached Storage, and knowledge of databases (SQL, Oracle, etc)

  • Troubleshoots software, hardware, and network issues, and addresses trouble tickets and service tasks. Configures web/database/mail/ftp servers, firewalls, VPN, etc., manages DNS records, SSL Certificates, crontab entries, and Linux/Windows user accounts

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Clearance Requirements: TS/SCI

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Work Location: Springfield, VA

 

Click on the blue "Submit My Resume" below to start the process, or email gene.walker@fulcrumvets.com.

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